Welcome to our Flower Delivery service in Cubitt Town. These Terms & Conditions govern your use of our e-commerce platform for purchasing fresh flowers and related products for delivery within Cubitt Town and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, please refrain from using our services.
For the purposes of these Terms & Conditions:
Customers must be at least 18 years old and legally capable of entering into contracts to use our website and place orders. It is your responsibility to ensure the accuracy of all information provided during the order process, including recipient details and delivery address.
Our online flower delivery order process for Cubitt Town is designed for simplicity and transparency:
We reserve the right to cancel or decline your order (with a full refund) if the requested products are unavailable, payment is not authorised, or your order breaches these Terms & Conditions.
All prices on our e-commerce website are quoted in GBP (£) and are inclusive of VAT unless otherwise stated. Delivery fees, where applicable, will be clearly displayed at checkout before you confirm your order.
We accept secure online payments via major debit and credit cards as advertised during the checkout process. Payments are processed at the time of ordering. Your order will not be dispatched until full payment is received and cleared.
If any errors occur in pricing due to typographical mistakes or technical issues, we reserve the right to rectify such errors and either seek your confirmation to proceed at the correct price or cancel your order with a full refund.
We specialise in prompt and reliable flower delivery throughout Cubitt Town and selected neighbouring areas as outlined on our website. Accurate delivery addresses and recipient contact details are essential for timely service. Delivery may be affected during peak periods, adverse weather, or circumstances beyond our control. While we strive to meet requested delivery times and dates, we cannot guarantee delivery at specific hours.
If the recipient is not available at the time of delivery, our standard procedure is to leave the flowers with a neighbour, at a safe location on the premises, or return them to base, leaving a notification for the recipient. It is your responsibility to ensure that the recipient is available or to provide clear and safe delivery instructions at the time of order.
All products and flowers are subject to availability. Due to seasonal variations and supply, certain flowers or items may be substituted with others of equal or greater value and similar style without notice. Where possible, we will inform you if a significant substitution is required and gain your approval wherever practical, especially in relation to unique arrangements or colours.
You may cancel or amend your order for flower delivery in Cubitt Town, provided that:
To request a cancellation or amendment, please use the designated function on our website or contact our customer service directly. Successful cancellations will be refunded in full by the original payment method. We reserve the right to retain a portion of the payment to cover costs on orders cancelled outside the specified periods or after dispatch.
We take pride in the quality and freshness of our flowers. If you are unhappy with your flowers or service, please notify us within 24 hours of delivery, providing a clear description and photographic evidence where possible. We will review your concern and, if justified, offer a replacement or refund at our discretion. Refunds will be processed within 7 working days to your original payment method.
Certain products, such as personalised arrangements or made-to-order items, may not be eligible for return unless faulty or damaged upon arrival.
We warrant that all products will arrive in good condition, fresh, and as closely resembling the online description as reasonable given natural variations. However, please note:
When using our flower delivery service in Cubitt Town and neighbouring areas, you agree to:
All content, design, text, photographs, and graphics on our website are owned or licensed by us and protected under UK copyright law. Reproduction, distribution, or use for commercial purposes is strictly prohibited without prior written consent.
Your privacy and personal data are important to us. Personal information provided during the order process will be processed in accordance with our Privacy Policy and UK data protection laws. We use secure payment gateways and do not store your card details after transaction completion.
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on our website with the revised date. The Terms & Conditions in place at the time of your order will apply to that transaction. You are advised to review this page regularly.
These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by the laws of England and Wales. Both you and we agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our e-commerce flower delivery service in Cubitt Town and supersede any prior agreements, communications, or representations.
We are committed to providing an excellent online flower delivery experience for customers throughout Cubitt Town and the surrounding areas. If you have any questions or concerns relating to these Terms & Conditions, or if you wish to make a complaint, please use the contact form on our website. We will acknowledge all communications promptly and aim to resolve any issues to your satisfaction.
Note: These Terms & Conditions apply to all orders and customers within Cubitt Town and the neighbouring localities as specified on our website. For any further clarification, consult our customer service team before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cubitt Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cubitt Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
